Your ROI-Driven Email & SMS Marketing Growth Partners
We Help DTC Brands Drive Revenue & Retention, Profitably
The difference between a working brand and a thriving brand is their ability to turn one-time customers into life-long fans. Discover why brands trust us to unlock 30% to 50% more revenue from their email & SMS marketing efforts.
Trusted By 100+ Brands
How We Help
Discover your path to growth
Done-For-You
We'll drive the revenue for you with strategies, copy, creative, and management done for you - the right way.
Done-With-You
Get trained by a team of DTC experts in driving customer retention, more sales, and profitability for your brand.
Free Brand Audit
Get started with a full email & SMS audit. We'll identify weak areas, room for improvement, and the best plan of action.
Trust Is Earned
Discover why brands trust Customer Feedback to produce results
“Before Customer Feedback we weren't really doing SMS and our email was doing around 13% of our monthly revenue. In the last 30 days SMS and email are bringing in 49.4% of our revenue!"
Jordan
Owner, Western Welder
"It's been an absolute pleasure to work with this team. They really know how to craft the perfect customer journey. Every campaign we send out makes us thousands of dollars."
Cadogan
Owner of Cadogan
"We were struggling to make sales profitably with all of the changes to Paid Traffic but since starting with [Customer Feedback] we've increased profitability by 30% and made over $1M in revenue with Email & SMS."
Brandon
Owner of Jawzrsize
Services We Provide
Email & SMS marketing solutions for DTC brands
Done-For-You
Brands convert 5x more customers with email & SMS than with ads alone. Let our team of experienced marketers drive this growth for you:
- Custom-built strategies to unlocking sustained revenue growth from your email & SMS channels
- Messaging that turns one-time customers into life-long fans
- High-quality designs that captivate and convert
- Ongoing optimizations that improve opens, rates, click rates, and deliverability
- Advanced segmentation, flows, and sending schedules that drive customer lifetime value
- List growth, management, and monetization
Done-With-You
Our 3-Month Email Mentorship is a live training program designed to train DTC brand owners and/or their teams on the most effective email and SMS marketing strategies to drive more sales and increase CLTV.
- Work alongside our team to design an email & SMS customer retention system that generates 30%+ of your revenue in 90 days
- Develop high-level skillsets in copywriting, design, automations, flows, list growth, and list management
- 1-on-1 strategy meetings to develop and optimize your brands ongoing growth plan
- Stay up to date with weekly group strategy meetings, live feedback, and access to community of DTC brand owners and experts
- Lifetime access to advanced email & SMS course
In-Depth Audit
Not sure what level of help you need? Have our team audit your email & SMS marketing channels and receive a free execution plan.
- We'll identify weak areas and uncover where your brand is bleeding revenue
- This A to Z audit will cover campaigns, automations, list growth, and overall strategy
- Receive detailed insights into what's working, what needs improvement, and why.
- Learn more about your brand, what's required to increase customer retention, and what level of help is the best fit for you
Real Client Results
You'll be treated like a partner, not an agency "client". The difference is in the results, like these:
Why Customer Feedback?
We treat your brand like our own
Others:
- Outsourced team
- Poor communication
- Generic, copy & paste strategies
- Inconsistent growth
- The basics and nothing more
- Require work on your end
Customer Feedback:
- Decade of experience with 150+ brands
- Full team of trained team of copywriters, designers, and marketing specialists
- Communication is a non-negotiable
- Reports, progress tracking, & updates provided on a monthly basis
- Unique & creative solutions
- Data-driven approach
- Constant A/B testing & optimizations
- List growth, management, and health